You can take an appointment from any private location. Keep in mind that you cannot take an appointment with anyone else in the room with you. To ensure patient privacy, we recommend taking appointments from your home or office with the door closed.
It is recommended to leave your phone available while expecting a consultation. PhenixHealth will contact the device that you most recently signed in too. Please check your notification settings for your smart phone. For urgent issues please contact PhenixHealth team on 1300 900 863.
If you do not approve a booking before the appointment time, it will be moved by our admin team to another doctor. It is best practice to accept an appointment ASAP to prevent missing appointment/patients.
You must have a standard consult with one of our doctors first. Once a script has been provided to you via telehealth, you can then request a repeat script in the APP.
Schedule 8 drugs – Schedule 8 Controlled Drug medications and drugs of addiction can not be prescribed via telehealth. This includes codeine, S8 drugs, opioids or sleeping tablets. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse. It is not possible for our GPs to provide any S8 medications, please do not proceed to book a video consultation if you are seeking such medication as your consultation fee with the GP will not be refunded. Abuse by patients to our Doctors seeking these medications will not be tolerated.
You have to provide the Phenix Telehealth APP permission to access your phone's camera and image library. On Android devices you are asked when you first open the APP. On iOS devices you are asked when you attempt to use one of these features. There permissions can be altered in your devices settings at anytime.
When you sign in to a device you will automatically be signed out of the last device you were logged in. If this occurs without you it is recommended to change your password or contact the Phenix Health staff on 1300 900 863.
To create an account: 1. Download Phenix Telehealth on your smartphone or tablet. 2. Select ‘Register’ in the bottom right-hand corner of the app. 3. Enter your details and select ‘register’ to confirm. 4. A temporary password will be sent to your preferred email address.ge
To edit your personal information: Login to the Phenix Telehealth app and login to your account. Under your dashboard select your profile picture. You will be taken to your profile information where you will be able to edit your details.
You may have deleted it or moved it within your phone. You can ensure you have it downloaded by visiting the Apple Store and Google Play Store on your smart phone or tablet. Search for ‘Phenix Telehealth’
Yes! All your information is kept securely within our servers not within the APP itself. Your information is accessible from any device that can download the APP. However we recommend signing out of the APP if it is not your personal device.
This is more to do with your internet speed and what capacity it has for simultaneous internet usage. We are a software as a service provider with high availability therefore we can handle any amount of telehealth video calls.
All data pertaining to a definition of EHR is stored into PH Australian server, which includes doctor notes, history, device data readings, medications, reports, transaction history, personal preferences (pharmacy details, treating doctor).
All clinical data is stored on the server, it is based on DYG (download as you go) module. Currently Data in motion is encrypted with a 256bit layer SSL encryption, we will be applying similar encryption on Data at rest, in future releases. All passwords are currently encrypted in MD5# which is secure one way encryption (password cannot be recovered if lost, only reset).